Is it just me or do all customer service reps use the same words??? Every time I speak to a CSR they all seem to use the following terms in their dialect: not a problem, unfortunately, expedite, great, resolve, issue, appropriate, situation, & have a nice day. And usually whenever the CSR is saying something positive like the words "great" or a "have a nice day" I can literally feel the sarcasm in their voice.
On a related note, I hate the phrase "not a problem". Especially when I ask a simple question and get the response "not a problem". For example once I asked a CSR if they could provide me a estimated shipping date for an order I placed, and the CSR responded "not a problem". I wanted to say--I asked a simple question--Why would that be a problem??! I don't know. I just am not a fan of "not a problem".
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